Privacy Policy

This policy applies to fundraising, telemarketing, events, supporter management and related activities conducted for Canberra PCYC and the Sunshine Lottery.

Personal information is collected so that we can:

• administer Sunshine Lottery entries and prize draws;
• process payments and ongoing VIP support;
• provide customer service;
• manage supporters and fundraising activities;
• operate the Sunshine Lottery website;
• communicate with supporters;
• recruit new supporters; and
• improve supporter experience and services.

Electronic charitable marketing communications are managed in accordance with applicable Australian law.

We generally collect personal information directly from you. Information may be collected through:

• telephone enquiries and lottery sales;
• donations and payments;
• appeal letters and response forms;
• event registrations;
• merchandise or service purchases;
• requests for information;
• our websites; and
• other fundraising and supporter interactions.

Telephone calls may be recorded where appropriate notification is provided.

Canberra PCYC may also contact people using publicly available information, such as directory information, or information supplied by data providers.

Information collected may include:

• your name;
• age;
• gender;
• telephone number;
• email address;
• postal address;
• payment information;
• supporter preferences; and
• information relevant to improving your supporter experience.

We do not seek to collect information about health, political opinions, religion, ethnicity or other sensitive information.

If sensitive information is collected incidentally, it is handled in accordance with the Australian Privacy Principles and is not used for discriminatory purposes.

We use collected information to maintain supporter records, conduct fundraising, administer the Sunshine Lottery and communicate with existing and prospective supporters.

We may use service providers including:

• mailing service providers;
• telemarketing providers;
• banking and payment service providers;
• technology providers; and
• other suppliers assisting with fundraising activities.

These providers are required to handle personal information appropriately and in accordance with applicable privacy laws.

Personal information may be disclosed to third parties where you have given express or implied consent.

Insight Holdings Consolidated Pty Ltd is a contracted service provider to Canberra PCYC and is responsible for conducting the Sunshine Lottery.

Insight's responsibilities may include:

• conducting the lottery;
• processing and banking Sunshine VIP support;
• providing customer service;
• operating the lottery website; and
• recruiting new supporters.

For these purposes, supporter contact information may be provided to Insight.

We may send marketing material where you have consented, where the communication relates to the purpose for which you supplied your information, or where you are provided with an opportunity to opt out of future communications.

You may ask us at any time to stop contacting you, or to change the frequency or type of communications you receive.

We take reasonable measures to keep personal information secure, accurate and up to date.

Information may be stored electronically on secured servers and, where appropriate, encrypted during transmission or storage.

Contracted suppliers are expected to maintain appropriate security protections, including firewall, network, antivirus and interception safeguards.

We do not retain personal information that is no longer required or in use for fundraising purposes.

Records, files, correspondence and payment information are disposed of securely when no longer required.

Suppliers are also required to delete information from their systems as soon as reasonably possible after completing relevant work.

Some financial, supporter and transaction records must be retained to satisfy charity, taxation, lottery regulation and other legal requirements.

We may use advertising services such as Google Ads Remarketing and Facebook Remarketing.

These services may place cookies in your browser so that advertising can be displayed based on pages you have viewed.

These cookies do not directly identify you or provide access to your computer or mobile device.

You may manage or opt out of certain advertising cookies using the privacy and advertising settings offered by relevant advertising providers.

Some service providers may process personal information outside Australia.

Where this occurs, service providers are required to operate under arrangements providing standards intended to be at least equivalent to those applying in Australia.

Service providers may be located in countries including:

• the United Kingdom;
• the United States, including services such as Google Analytics; and
• the Philippines.

You are entitled to ask what personal information we hold about you and to request correction of inaccurate information.

We will provide access to information we hold about you, subject to applicable legal requirements.

In some circumstances, you may be asked to meet reasonable document retrieval costs.

At any time, you may request:

• that we stop contacting you;
• that we reduce how often we contact you; or
• that we change the type of communications you receive.

Contact Sunshine Lottery Customer Services on 1300 357 580 to arrange this.

This Privacy Policy may be amended from time to time.

Changes will be communicated by updating the policy published on the Sunshine Lottery website.

If you have concerns about how your personal information is handled, please contact us.

We will consider feedback, provide information where possible and take appropriate action in response to reasonable or legally required requests.

We may need to verify your identity before responding to privacy-related requests.